Refund Policy

Overview

At WebAdish, we stand behind our work. This policy outlines the circumstances under which we offer refunds for our services. Because our services involve significant time and expertise, refunds are limited to the specific circumstances described below.

Hacked Site Recovery — 30-Day Re-Infection Guarantee

If your site is re-infected within 30 days of our recovery service, we will clean it again at no additional charge. This guarantee applies provided that:

• You have not made changes to the site that reintroduced a vulnerability.
• You have maintained the security measures we put in place post-recovery.
• You notify us within the 30-day period.

If the re-infection is caused by a new, unrelated vulnerability introduced after our recovery, our standard recovery pricing applies.

Monthly Maintenance & Security Plans

• Monthly plans are billed in advance and are non-refundable once the billing period has started and services have been rendered.
• If you cancel before the billing cycle begins, a full refund of that cycle's payment will be issued.
• Pro-rated refunds are not offered for cancellation mid-cycle.

Annual Plans

Annual plans paid upfront are non-refundable. You may cancel to stop future renewals, but no refund will be issued for the remaining subscription period.

Web Design Projects

• Deposits paid at project commencement are non-refundable as they cover discovery, planning, and initial design work.
• If WebAdish cancels a project before completion for reasons on our side, a pro-rated refund of any unused payments will be issued.
• Client-requested cancellations after work has begun will be assessed on a case-by-case basis; work completed to date will be invoiced.

One-Time Services (Security Audit, etc.)

One-time service fees are non-refundable once the service has been delivered. If you are unsatisfied with the outcome, please contact us at hello@webadish.com and we will work to resolve the issue.

How to Request a Refund

To request a refund under any applicable circumstance, email hello@webadish.com with your name, service, invoice number, and reason for the request. We will respond within 3 business days.

Contact

Questions about this policy? Contact our team or email us at hello@webadish.com.